Once you place an order, it is automatically logged in our system.  We will use the contact info you provided on checkout to contact you before we sign onto your account.  The best method to contact you is via email!  We use an automated email system to send you alerts on your order status.

Contact by Text > Contact by Email > Contact directly to your Gamertag/PSN.

The point here is that we don’t want to sign you out of your account while you are enjoying a game.

Once we are on your account we go straight to business and complete whichever service you purchased. When we are done, we notify you by the same contact methods and have a completion email sent.

We get this question all of the time. We are a completely legitimate website and have accumulated plenty of feedback from satisfied customers.   Check out our feedback section.   The bottom line is we will need your trust to do an account recovery, and all we can do is prove our history with reviews.  You are more than welcome to change your password the moment we tell you that your order is completed.

Once you purchase, the order will take up to 24 hours to complete. Usually orders are started immediately and completed within 6 hours of purchase. If needed, we can also schedule your order for a specific time. 

No.  Only one person can be signed onto an account at one time.  If you sign on, we will get signed out. That may result in a penalty due to lost progress in an activity.

We take your account’s security very seriously.  Our partners consist of trusted players that work exclusively for GuardianBoost.  Our reputation means everything to us and we have safely conducted thousands of account recoveries for our customers.

We completely understand that there is an amount of trust that needs to be given to let a stranger on your account.  If you are concerned, we highly suggest taking a look at our feedback!  We would also recommend changing your password to something temporary, and then changing it again when we complete your service.

Our team has a strict policy to not tamper with any of your PSN/Gamertags general settings.  Your weapons and armor will not be infused into other gear.  We may use an Item Manager (such as DIM or Ishtar Commander) to move items around or put things in the vault to make space.  Also, we may change controller settings. But NEVER delete anything.